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Can't change my email

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User avatar
EranBarLev
Israel

Can't change my email

Post by EranBarLev »

I've opened a new Proton Mail account, and I'm trying to change my email address, but I'm getting an error message:

The entered email domain has no valid MX record.

What am I doing wrong? :?

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User avatar
gmads
Mexico

Re: Can't change my email

Post by gmads »

EranBarLev wrote: Tue Mar 21, 2023 6:28 am

I've opened a new Proton Mail account, and I'm trying to change my email address, but I'm getting an error message:

The entered email domain has no valid MX record.

What am I doing wrong? :?

This seems to be a duome.eu server configuration issue. The server administrator would need to look into it.

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User avatar
EranBarLev
Israel

Re: Can't change my email

Post by EranBarLev »

gmads wrote: Tue Mar 21, 2023 7:33 am

This seems to be a duome.eu server configuration issue. The server administrator would need to look into it.

Thanks. How should I report it then?

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User avatar
duome

Re: Can't change my email

Post by duome »

It's a security setting. We may have a bit more spam if we disable it. Shall we try nonetheless?

User avatar
EranBarLev
Israel

Re: Can't change my email

Post by EranBarLev »

duome wrote: Tue Mar 21, 2023 8:44 am

It's a security setting. We may have a bit more spam if we disable it. Shall we try nonetheless?

Can you please explain what exactly is enabled or disbled? How is my email address related to spam? :?

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User avatar
duome

Re: Can't change my email

Post by duome »

This how I see it: a random spammer can come up with a rather random string for email, something like anybody@anywhere.com, so phpbb tries to look for a mail service (i.e. mx records) at anywhere.com, and if it doesn't see any, it assumes that this email is fake. I don't know how exactly Proton Mail works, maybe it has its records hidden somehow and in the end it confuses standard phpbb settings - that's why you saw that error message. If we disable this extra check, some genuine spammers may take this opprotunity and register with more fake emails (since we don't require an email confirmation for registration). Having the mx record check at least makes it a bit harder for them - they do need to set up a proper mail server in order to be able to pass through.

User avatar
EranBarLev
Israel

Re: Can't change my email

Post by EranBarLev »

OK, I wrote Proton Mail support, waiting for their reply.

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