@Duome, @Moderators,
I want to make it clear that I say this with no intention of being disrespectful. Although I know little to nothing about the backstory behind someone’s banning that @nudelfress is talking about, I generally agree with his/ her opinion as general idea.
Additionally, I have no knowledge of the past event(s) that may be related to this issue. The fact that someone like me—who knows nothing about those incident(s)—is still feeling similar concerns suggests that this problem may be far more serious than it appears on the surface.
It is easy to imagine how a community could begin to collapse due to the arbitrary—or what appears to be arbitrary and coercive—actions of a single moderator. Furthermore, in attempting to prevent such collapse, even more arbitrary or heavy-handed responses could be taken, worsening the situation. I believe many people can easily envision this happening.
However, it's difficult to judge whether the administration's continued silence is due to indifference, leaving the issue unresolved with a "Let's move on!" attitude, or if the individual involved is already reflecting on their actions and carefully considering how to handle the situation moving forward.
If the individual is truly reflecting on their actions, then they may need to show that through concrete actions and communicate directly with those who were made uncomfortable. To repeat, I am not directly involved in the events that have taken place.
If such action or communication is not forthcoming, then at the very least, I believe the following measures should be put in place:
1. Clear and publicly available guidelines for moderator behavior
2. A system of checks and balances involving mutual oversight among multiple moderators
Without these measures, I believe it would be extremely difficult to restore trust.
That said, ideally, before relying on such systems, the moderator in question should take it upon themselves to regain the community's trust and resolve the issue amicably. That would be the simplest and smoothest path forward.
In a community like this, the accumulated contributions of individual users are what create true and irreplaceable value. What brings the community to life is not just physical infrastructure or resources, but the knowledge, experience, and mutual support shared among its members.
Since users are investing their time, knowledge, and efforts into this community, it is essential that the administration and moderators provide an environment where such "assets" can be entrusted with confidence.
To achieve this, it is critical to eliminate coercive or arbitrary actions by the administration or moderators, and to maintain consistency and fairness in their attitudes and behavior. This is the key to building trust.
Such a mindset is indispensable for fostering the healthy growth of the community as a whole.
It is truly unfortunate that I have to say these things.
However, I say them because this community is important for me, and I sincerely respect and trust the majority of the moderators.