Just wondering

[lrai]

I am not sure where to ask this so if I picked the wrong place I am so sorry in advance.

Recently in my learning on Duo I have noticed my new word count stopped at 1506. I have learned new words since but it's not being recorded. Yes, I know I should ask someone at Duo, if only there were someone to ask... so instead I am asking if anyone else has had this issue and if so how did you fix it? Did you fix it?

I am just wondering if I am the ONLY one LOL or if others are in this boat with me but I just don't see them....

Thanks

[MoniqueMaRie]

Hello @lrai

I found two discussions with the heading "word count" in the Troubleshooting doume subforum.

Perhaps there are answers there?

viewtopic.php?t=2570-word-count-won-t-increase
viewtopic.php?t=34592-word-count-isn-t- ... st-on-page

[duome]

@lrai, if you can share your duolingo username, I will be able to take a closer look at the data.

[lrai]

Dear Monique:

Yes thank you, I went to both and that is exactly the issue! I am stuck at 1506, but I know it should show more. Okay thanks again.

LR

[lrai]

duome, I have sent you a PM with that info, thanks

[lrai]

Still stuck after over a week of trying everything, including contacting the Duo feedback three times. Just wanted to update the status, NO CHANGE. It's a good thing I am not overly freaked out over this but it is tweaking with my OCD, LOL

[lrai]

BTW on a totally different topic (I know, bad me) does anyone know how to add the Yiddish flag to one's signature? Just wondering.

[duome]

[lang="yi"][/lang]

[lrai]

Duome:

Sorry, but when I went to edit it now says Image and I can't get it not to do that. So is there a way to get the Chinese, Russian and Yiddish images only? I know I am really tech challenged.

UPDATE: YIPPEE I managed to do it...see you can teach an old dog...LOL

[lrai]

Update on my missing words, still NOTHING has changed and I am up to 5 attempts with Duolingo. I am fairly sure the AI robot is just on a long vacation and when they return maybe I will get an answer or mysteriously the words will be updated. Who knows?

[lrai]

Just updating this tedious process. I am now up to 7 attempts to get this problem fixed with Duo. Still no reply but today my word count went from 1506 to 1508. Yippee? I did 5 lessons today and Duo said I had learned 7 new words which means at the least my count should show 1515, it doesn't. The only reason I am updating is to document this "process" and the futility of it. If this is how they treat a bug report by ignoring it, why would I want to purchase Super Duo? As always just wondering out loud.

[duome]

Did your word count go up at duome as well? Was it the only language that got updated for you? Did you try other languages (out of curiousity)?

[lrai]

Duome:

No my word count did not change on your platform. However I have privacy mode so I will need to undo that and then check but the word count is still 1506 on your platform. Okay I checked again and it did update to the 1508 word count.

[lrai]

UPDATING

It's been 3 months since this problem began, and 1 month of sending "please help me" messages to Duo (#8 attempt today) and still no reply or fix. Not sure how long this will take but it's getting now to be a challenge for me.

LR

[lrai]

updating again...I have sent request #10 with no reply other than the AI Bot that gives me a ref. number each time I send a request attached to their reply with the number (if that makes sense). The latest was this morning May 17, I did my Yiddish lesson and my word count went from 1511 to 1514, but Duo said I learned 12 new words, however it appears that 9 of them don't count? I wish they (Duo) would explain the "magical" word counting method they are using. I was (prior to this problem) getting words counted no matter which language I was doing. Now it seems only ONE language gets counted and then only some of those words matter??? What is the point of having a "badge" if the rules are funky or don't apply with any sense to them?? Just continuing to vent on this issue as it's now become a quest to get someone to respond and fix this or at least explain it well.

[duome]

I have been doing a course that I already finished earlier, with lots those "changed" skills and almost all of the skills being considered "complete" except one last skill that wasn't originally there when I did this course for the first time.

To clarify: I finished this course a few years ago before all the updates when we still had "trees" and before the "path" was introduced. On a tree all of my skills were shown as "complete" while on a path they all were shown as incomplete and I could only access them one by one from the very beginnig till the end of the path, apparently in different parts of duolingo backend the same skills were considered both complete and incomplete simultaneously.

So, when I was doing the already "completed" skills the app kept telling me that I learned +15 ... +25 new words, while the data was only showing +1 or just a couple of words occasionally and it finally showed +14 only on that last new skill that wasn't originally there in the tree so I didn't do it earlier.

I suppose it probably means that for all the skills that I completed earlier most of the words were already counted back then, and while I was doing them again this time even though the app was showing +15 ... +25 (the full amount of words in those skills) duolingo was counting only newly introduced words, if any.

It's probably the same when duolingo said that you learned 12 words but 9 of them didn't count - those 9 are probably already in there in the total.

[lrai]

That's interesting but these are all new lessons for me so the words should count.

[lrai]

New update, it seems that the only language (of the 4 I am doing) that gains word count is yiddish. However, I am not getting the full word count even in yiddish. Yesterday I should have gotten 9 new words and I only got 3, so what gives? Oh btw I have sent 10 bug reports to DL and so far not one reply has be sent to me other than a case number that no one cares about...hmmm. WOW we can add a new feature that is a new gimmick but we can't fix a bug...guess I need to buy a can of Raid and do it myself.

[duome]

What I would be interersted to see is - what happens if I start a new course, do my lessons on the app, wait until the app tells me that I learned N words, then look it up immedtiately, what does the backend data say. If it's a new course, it wasn't reset, it's unaffected, but the numbers still don't corellate - there's nothing we could do then, I guess.

For duome - I can ignore the reported word counts and recalculate them based on the number of finished skills. It would actually be faster and probably more accurate (and it wouldn't require an extra click on that second refresh toggle).

[lrai]

Duome:

That's great but the real point here is that the bug report doesn't seem to work. How many times do I report a bug that still remains and no one seems to care? This is not good customer service and it bodes poorly on customer retention or up-sales to be honest. Why would I spend money with DL if they have such poor customer service? Also, I came to learn language not games like chess, or math or music, why not put those on another platform? Nothing DL is doing now makes any sense at all. Sorry just venting! It appears the only language tied to my word score is yiddish now and the rest of the languages don't gain anything at this point for word count. They did but now they don't, go figure!

[Meli578588]

Hi @lrai ,

My word count stopped a long time ago , because I went to private, however I think with the annual report from Duolingo it may show the true count.

Trying to remember …

Perhaps , if this is the case , maybe you can copy and paste it and keep it for yourself.

[lrai]

I went private but on the DL site I still get my stats, on Duome the stats freeze and the only way to update is to go public on DL and then update on Duome, then go back and go private again. I do that from time to time. It is a little confusing for sure but DL the website and Duome are not the same thing...LOL

Word count on DL, well that went wonky just after I hit 1500 goal, it is increasing now very slowly and only on ONE of my four languages. I don't know when rules change but I have learned that on DL rules are FLEXIBLE for sure. LOL

[lrai]

Okay new Just Wondering... I somehow had the Music course added to my list, it is in Chinese which is odd, however, I have tried everything to remove it from my list but for some reason I can't find that option, any ideas??? I don't want to learn music and for sure not using Chinese.